Terms and conditions

Payment Methods

We currently accept VISA , MasterCard, JCB, Dankort.

Currency

The USD amount is only for reference purposes. Is it not the amount you will be charged. You will be charged the DKK amount. For todays rates, please check http://finance.yahoo.com/currency-converter

Privacy Policy

We guarantee that your contact information will not be intentionally disclosed, rented or sold to any other third party or company. We collect your name, address and e-mail address so that we may process your order and are able to offer you excellent customer service.

Browser Cookie Policy

You must enable cookies for your browser otherwise you will not be able to access many of the features in this website including the Shopping Cart and Order Tracking.

Security Policy

Security of your information is our top priority. Our shopping system uses the latest SSL (Secure Sockets Layer) technology, making it extremely difficult for your data to be intercepted by an unauthorized party. Our encryption level technology is the same level that is used by NASA.

Shipping Methods

Our shipping standards are as follows:

Europe:

  • Regular Mail 1-2 weeks
  • Express 7 business days

Outside Europe:

  • Regular Mail 2-3 weeks
  • Express 6-12 business days

Customs/import duty charges.

Please note that residents of some countries may have to pay customs or import duty charges on their order. Because these charges are levied by your government and are specific to your country, we cannot tell you how much (if anything) this will be. You are responsible for any customs or import duty charges you may incur. If you choose not to pay these charges, your package will not be released by customs and may be destroyed. In this event, we will be unable to offer you a refund. DK and EU residents will not have to pay any customs or import duties.

Return Policy

Returns will be accepted for exchange or refund on all items. If we cannot replace your item with a suitable replacement we will refund your original purchase price. You MUST obtain a return authorization number PRIOR to shipping your product back to us. You may do this by e-mailing us with your return details.

We do not accept returns of products once they have been used. CDs and DVDs MUST be unopened. Products must be returned (postmarked) within 14 calendar days of the arrival at your location for replacement or refund. We will pay for return shipping for defective products ONLY, and ONLY via regular mail (do not send via courier). Customers must ship the item to us at their expense and if the product is found to be defective, we will credit the credit card used to purchase it originally. If a product is returned for any other reason, the amount of shipping to return to us will be deducted from the credit paid for the return. It is very wise to enclose a note with your return for our warehouse.